Public Works FAQs

  1. Is there a charge for trimming my tree which is within the public road right-of-way? If you cut it down, do I pay for it?
  2. What can and can’t be flushed?
  3. What are the compost site hours and rules?
  4. I seem to be using a lot of water. What should I do?
  5. My street light is burnt out or doesn't work properly. Who takes care of it?
  6. Who maintains the trees within the public road right-of-way?
  7. I have rusty water. What should I do?
  8. I am moving out of the city. What should I do?
  1. What type of wastes can be treated at the Wastewater Utility?
  2. I have a question about my utility bill. Who should I contact?
  3. Is my water safe to drink?
  4. What is the proper way to install a sump pump?
  5. Does the city plant terrace trees?
  6. When is brush chipping?
  7. What do I do when there is a sewer backup in my home?
View All
  1. What causes a sewer backup?
  2. Is there anything I can do to prevent a sewage backup into my home?
  3. How could a sewer backup affect me?
  4. What should I do if sewage backs up into my home?
  1. If I call the city, what will they do about a sewer backup onto my property?
  2. What does the municipality do to prevent this problem?
  3. Will insurance cover any damage to my home or property?
  4. How and where should I report a sewer backup?
View All
  1. When does brush chipping occur?
  2. Does the city plant terrace trees?
  3. My street light is burnt out or doesn't work properly. Who takes care of it?
  4. Who maintains the trees within the public road right-of-way?
  1. Is there a charge for trimming my tree which is within the public road right-of-way? If you cut it down, do I pay for it?
  2. What are the parking hours during the winter in Whitewater?
  3. What are the rules regarding snow and ice control?
View All
  1. How long has this project been planned for?
  2. What is the history of the Facility Plan?
  3. What is the project status?
  4. What will the impact be on my sewer use rate?
  5. What is incorporated into Wastewater Utility debt?
  6. Will this be the end of rate increases for a long period?
  7. Why do we need this project?
  1. Can the project be accomplished in phases?
  2. What equipment will be repurposed?
  3. What processes has the City selected?
  4. What about phosphorus?
  5. Tell me more about TM4 and why would we add more cost to this project?
  6. What new regulatory items are on the horizon?
  7. Will there be new challenges with the new treatment system?
View All
  1. What causes discolored water or unpleasant odors?
  2. How can I avoid freeze-ups?
  3. Why are the hydrants flushed?
  4. Recently, my water pressure dropped or there is no water at all. What is happening?
  5. Who is responsible for maintaining the sewer line to my home?
  1. The valve on the street side of my water meter is leaking. Will the City repair it?
  2. I am setting up my water softener. What is the hardness of Whitewater's water, and what is the iron content?
  3. Planning to dig in your yard?
  4. My yard has been painted with different colors. What work is being done?
View All