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Public Works FAQs
- Is there a charge for trimming my tree which is within the public road right-of-way? If you cut it down, do I pay for it?
- What can and can’t be flushed?
- What are the compost site hours and rules?
- I seem to be using a lot of water. What should I do?
- My street light is burnt out or doesn't work properly. Who takes care of it?
- Who maintains the trees within the public road right-of-way?
- I have rusty water. What should I do?
- I am moving out of the city. What should I do?
- What type of wastes can be treated at the Wastewater Utility?
- I have a question about my utility bill. Who should I contact?
- Is my water safe to drink?
- What is the proper way to install a sump pump?
- Does the city plant terrace trees?
- When is brush chipping?
- What do I do when there is a sewer backup in my home?
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- What causes a sewer backup?
- Is there anything I can do to prevent a sewage backup into my home?
- How could a sewer backup affect me?
- What should I do if sewage backs up into my home?
- If I call the city, what will they do about a sewer backup onto my property?
- What does the municipality do to prevent this problem?
- Will insurance cover any damage to my home or property?
- How and where should I report a sewer backup?
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- When does brush chipping occur?
- Does the city plant terrace trees?
- My street light is burnt out or doesn't work properly. Who takes care of it?
- Who maintains the trees within the public road right-of-way?
- Is there a charge for trimming my tree which is within the public road right-of-way? If you cut it down, do I pay for it?
- What are the parking hours during the winter in Whitewater?
- What are the rules regarding snow and ice control?
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- How long has this project been planned for?
- What is the history of the Facility Plan?
- What is the project status?
- What will the impact be on my sewer use rate?
- What is incorporated into Wastewater Utility debt?
- Will this be the end of rate increases for a long period?
- Why do we need this project?
- Can the project be accomplished in phases?
- What equipment will be repurposed?
- What processes has the City selected?
- What about phosphorus?
- Tell me more about TM4 and why would we add more cost to this project?
- What new regulatory items are on the horizon?
- Will there be new challenges with the new treatment system?
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- What causes discolored water or unpleasant odors?
- How can I avoid freeze-ups?
- Why are the hydrants flushed?
- Recently, my water pressure dropped or there is no water at all. What is happening?
- Who is responsible for maintaining the sewer line to my home?
- The valve on the street side of my water meter is leaking. Will the City repair it?
- I am setting up my water softener. What is the hardness of Whitewater's water, and what is the iron content?
- Planning to dig in your yard?
- My yard has been painted with different colors. What work is being done?
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