If I call the city, what will they do about a sewer backup onto my property?

The following may occur if you call the city:

  • You will be asked questions about the backup severity, possible causes, and occurrence frequency, etc.
  • City personnel will check for blockages in the main line. In any case, the mainline will be immediately cleaned. It should be noted that mainline cleaning may dislodge obstructions in laterals due to the pressures generated during the process.
  • If the main line is not blocked, you will be advised to call a plumbing or sewer contractor. View a list of local plumbing contractors (PDF) to check your lateral line. Maintenance and repair of the lateral line is the owner’s responsibility. View a diagram (JPG) for more information.
  • To minimize damage and negative health effects, you should arrange for cleanup of the property as soon as possible. There are qualified businesses that specialize in this type of cleanup.
  • If the sewer backup onto your property resulted from a blockage in the main sewer line it is still advised that you arrange for cleanup. Insurance issues can be dealt with after the health issues are remedied.
  • On April 7, 2016, the City of Whitewater Common Council approved a “No-Fault Sanitary Sewer Backup Damage-Reimbursement Policy” (PDF). The purpose of the policy is to provide a method for assisting homeowners with the financial burden of a sewer backup, which resulted from a condition within the city’s sanitary sewer system or lines, even when the city is not legally liable for the resulting damage. The City of Whitewater will provide up to $7,500 for residents to assist with cleanup costs, property damages and mechanical equipment essential to the habitation of the residence irrespective of whether the city is legally liable. Included in the $7,500 limit is reimbursement of personal property and/or possessions up to $1,000. The program has an annual aggregate limit of $30,000 per all occurrences. Please note the policy has a maximum of $7,500. Homeowners should check with their homeowner’s insurance provider to see if they are covered or if additional protection can be purchased.

Show All Answers

1. What causes a sewer backup?
2. Is there anything I can do to prevent a sewage backup into my home?
3. How could a sewer backup affect me?
4. What should I do if sewage backs up into my home?
5. If I call the city, what will they do about a sewer backup onto my property?
6. What does the municipality do to prevent this problem?
7. Will insurance cover any damage to my home or property?
8. How and where should I report a sewer backup?