The City maintains the water line within the public road right-of-way and the meter itself. The rest of the system is the responsibility of the homeowner. The City does not provide repair service. The Utilities Division will shut off the water at the curb box if needed for a repair.
In an emergency situation, call the Water Works Department at 262-473-0560 or, if it is an evening or weekend, the Police Department at 262-473-0555 so a maintenance worker can be dispatched to shut off your water. If your repair is not an emergency, please call the Water Works Department at least 24 hours before the repair is to be made to schedule the water shut off.
The curb box will be located ahead of time and checked for operability. A maintenance worker will meet with you or your representative at the scheduled time to shut off the water.