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May 05, 2022
Dear Water/Sewer Utility Customer:
On May 4, 2022, the Whitewater utility department discovered that this month’s utility bills have not been delivered. We contacted the post office and were informed that due to a US Post Office error, the May 2022 utility bills are being delivered late. Due to this discovery we are delaying the due date for this month’s utility bill until May 25, 2022. Late fees will be applied on May 26, 2022, not May 20, 2022.
This error and the previous months error originated in the Milwaukee Office of the US Postal Service. The first-time error with the April billing was discovered much later in the billing cycle and did not allow us to be proactive.
This month the bills were delivered to the Whitewater Post Office on the morning of April 29, 2022. They were sent to the Milwaukee Post Office to be sorted on evening of April 29, 2022. On the morning of May 5, 2022, the Whitewater Post Office received the bills back to be delivered (5 days later than normal). We have contacted the Whitewater Post Office several times and they assured me that the problems have been addressed in the Milwaukee Office and this should not happen again.
If you have any questions, please feel free to contact me by phone or email.
Karen Dieter, City of Whitewater Comptroller