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Posted on: June 30, 2021

Bird Electric Scooters Updates

Bird Scooters

August 23, 2021

Where did the BIRD Scooters go? They seemed to have disappeared as quickly as they arrived. 

Unfortunately, we were notified that the BIRD Scooters have been temporarily suspended and are not currently available in Whitewater. BIRD recently had some staffing challenges with the team that charges and oversees the scooters locally. BIRD is reviewing this issue and plans to get the scooters back up and running as soon as possible, however we do not have a specific date. 

The City of Whitewater partnered with BIRD to bring this service to town for a new mode of transportation with a year contract at no cost to the city, only to those who use the service. We are hopeful the scooters will be available again soon. 

If you have any questions, concerns or want to learn more about the scooters and how the service works, you can reach out to BIRD directly at 1-866-205-2442 or hello@bird.co as this is a private company and not controlled by the City of Whitewater. 

If you have concerns about how the scooters are used, you will need to reach out to BIRD directly. More information about the company can be found on their website www.bird.co and on their blog www.bird.co/blog. You can also make a comment to BIRD directly within their app. 

We are sorry for the inconvenience and hope to see the BIRD scooters back up and running soon.

-City of Whitewater Management Team


August 6, 2021

BIRD Scooters have arrived in Whitewater. You may see some electric scooters as you travel around town. These scooters are here for people to use to get around the community. We hope safety continues to stay top priority with this new transportation option!

1. Download the BIRD app to find a scooter or to use one.
2. Enter a payment method if your first time using the app.
3. Follow the prompts in the app to scan the code on the BIRD scooter, take a photo of the scooter and to activate it.
4. Ride to your destination in town following the rules of the road- Be sure to ride your scooter in the streets, ride in bike lanes when available, ride on the right side of the road, obey rules including stop signs, crosswalks, stop lights, etc. and only drive at 15 mph max.
5. When you reach your destination, park your scooter (not in the street or the sidewalk but along the sidewalk and grass or the red brick area between the sidewalk and road and at bike racks when possible), scan the scooter code in the app, take a picture of the parked scooter and pay for your ride. BIRD scooters can be left throughout the community for the next person to find and use through the app. They will stay in that location until they are used again. A BIRD representative may move the scooters if they need to be charged or moved to a more central location based on need. 

If you move the scooter when you don't scan and pay for it, the scooter will alarm and be disabled. If you do not scan it after your ride, you will be charged from BIRD. Those who use the scooter are responsible for the scooter. Riders must be 18 years to ride and are strongly encouraged to wear a helmet. If you see an issue with a scooter- you can touch the hazard button in the BIRD app to contact the company directly.

Bird Scooters are in the City of Whitewater on a year trial at no cost to the city and we are excited to give residents and visitors an additional mode of transportation if they choose to use it.

We encourage safety for all citizens on foot, scooter, bike, car, etc. Please continue safe practices in all you do! If a resident has questions or concerns about the e-scooters the company can be reached directly at 1-866-205-2442 or hello@bird.co. More information about the company can be found on their website www.bird.co and on their blog www.bird.co/blog.



*Update* July 7, 2021- The scooters are currently in transit and will be arriving to Whitewater later than the July 6, 2021 date as originally scheduled. 



Whitewater, Wis. June 30, 2021- The City of Whitewater is partnering with shared electric scooter company, Bird Rides to bring e-scooters to the city on a one-year pilot program contract. The scooters are available beginning July 6th through a mobile phone application and riders pay to use the scooter per minute, at no cost to the city.  

 

“We are happy to welcome Bird to the City of Whitewater. We look forward to having the scooters available for all residents and visitors to get around town and think it will be a nice addition to the community,” said Cameron Clapper, Whitewater City Manager. 

 

The company plans on offering scooters to help reduce carbon emissions, as well as traffic congestion on roadways. The scooters also offer residents without automobiles another transportation option.

 

The electric scooters can be used on roads and in bike lanes with a maximum speed of 15 mph. Scooters must be parked out of the way of pedestrians and never blocking driveways. Riders are required to be 18 years or older to access the scooters. They are also encouraged to wear a helmet on every ride and required to obey all standard rules of the road. 

 

To use the scooters, a renter will download the Bird app to their phone and create an account they will use for each ride. Using the map in the Bird app, riders will find the closest Bird. It can be reserved up to 30 minutes in advance. To start the ride, the renter will scan the Bird’s QR code with the app, hit the throttle on the right to go and pull the brakes to slow. After the ride, renters will use the kickstand to keep the Bird upright and park it away from public pathways in an approved parking spot found in the app. The rider will submit a picture of the scooter to ensure the ride is complete and the scooter is parked. 

 

Riders will be able to use the Community Mode allowing anyone with a Bird account to report or provide feedback on vehicle-related issues such as poorly parked or damaged vehicles in their area. Riders will be asked to provide the Bird ID number and the specific issue they are experiencing, then a Bird team member will be assigned to correct the issue. Community Mode can be accessed by tapping the yield sign on the bottom left of the Bird map.

 

Bird advises riders to check the app for the most up-to-date vehicle charge information, service area locations, and pricing. For more details on how to use a Bird scooter, visit https://www.bird.co/blog/how-to-bird-beginners-guide-shared-scooter-riding/

 

“Having an additional option for transportation will be very helpful for many residents,” said Clapper. “This will also be a nice option for those who are visiting the city and want a new way of getting around and enjoying what our city has to offer.”

 

Bird offers the following programs that are available for all who qualify:

For questions or concerns about the e-scooters, the company can be reached directly at 1-866-205-2442, by email hello@bird.co and social media platforms listed on their contact page https://www.bird.co/es/contact-us/More information about the company can be found on their website www.bird.co and on their blog www.bird.co/blog

The City of Whitewater provides efficient and high-quality services which support living, learning, playing and working in an exceptional community. 

Visit www.whitewater-wi.gov for community information and updates.

 

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