Is there a charge for trimming my tree which is within the public road right-of-way? If you cut it down, do I pay for it? | What can and can’t be flushed? | When is the compost site open? | I seem to be using a lot of water. What should I do? | My street light is burnt out or doesn't work properly. Who takes care of it? | Who maintains the trees within the public road right-of-way? | I have rusty water. What should I do? | I am moving out of the city. What should I do? | What type of wastes can be treated at the wastewater facility? | Does the City plant terrace trees? | What do I do when there is a sewer backup in my home?
Is there a charge for trimming my tree which is within the public road right-of-way? If you cut it down, do I pay for it?
There is no charge for trimming or removing a hazardous, diseased, or dead tree which is within the public road right-of-way.
What can and can’t be flushed?
Common questions are for pharmaceuticals, engine fluids, and paint products. The City has a pharmaceutical drop off box in the entryway of City Hall for pharmaceuticals. Jefferson Co. and Walworth Co. also a Clean Sweep programs in place to accept old medications and household chemicals. These programs should be utilized annually as city ordinance 16.14.575 prohibits the above discharges. Information for these programs can be found at: http://www.co.jefferson.wi.us and http://www.co.walworth.wi.us/.
When is the compost site open?
The site is open Saturdays from 8:00 am - 2:00pm and Wednesdays 3:00 pm - 7:00 pm from April through November. Please note that as winter approaches, the compost site may be closed on Wednesdays due to shortened daylight hours. The compost site is located at 599 N. Jefferson Street, which is at the far north deadend of the street.
I seem to be using a lot of water. What should I do?
Most, but not all, water leaks come from a toilet that is leaking or sticking. In most cases you will not be able to hear the leak. A small leak can rob you of 500 gallons per day or more. Have a qualified person check for leaks or call the Water Dept. (473-0560) or the billing office (473-1383) for other suggestions.
My street light is burnt out or doesn't work properly. Who takes care of it?
To report a light that needs maintenance, contact the Whitewater Streets Department at 473-0560.
Who maintains the trees within the public road right-of-way?
The City routinely trims trees on a four- or five-year cycle. Trimming is done for the health of the tree and to prevent hazardous conditions for pedestrians and vehicles. The City will remove a hazardous, diseased, or dead tree as necessary. Any questions please call 473-0560..
I have rusty water. What should I do?
From time to time you may experience "rusty" water. This is usually caused by:
- Hydrant flushing
- Unauthorized hydrant use
- Someone using a large flow of water in a short time
- A water main break
This water is bacteriologically safe to drink, but unpleasant to look at. This situation can be solved by running your cold water until it clears up. We ask that you report this to the water utility.
I am moving out of the city. What should I do?
Make sure you call the water Dept. billing office to order a "final" reading for water and sewer charges.
What type of wastes can be treated at the wastewater facility?
The wastewater facility has programs in place to accept septage and holding wastes. Other wastes such as leachates and specialty wastes (i.e. remediation site waste, pit waters) can utilize the facility if the waste is approved by city personnel after analysis. RV waste is also accepted at the facility for a nominal fee.
I have a question about my utility bill. Who should I contact?
If you have questions on your water/sewer bill please call the Water Utility billing office at 473-1383.
Is my water safe to drink?
You bet it is! Municipal water is regulated by both the DNR and the EPA. You can obtain a copy of the Water Quality report from the Municipal Center or by clicking on THIS LINK.
What is the proper way to install a sump pump?
According to City Ordinance 16.14.570, it is illegal to discharge sump flows into the sanitary sewer. On a cumulative basis this overloads the collection system. Perhaps causing problems for your neighbor and or city facilities. Sump pump discharges should be routed to the curb line for discharge to the stormwater system.
Does the City plant terrace trees?
Planting of terrace trees is the responsibility of the city. For more information please contact the Forestry Department at (473) 0560.
When is brush chipping?
Brush chipping is every Tuesday, all year. To have your brush chipped all you need to do is call (473) 0560 before 5:00 AM on every Tuesday and leave your City address. We do deliver chips to your personal residence. Be sure to leave the address and phone number where you can be reached.
What do I do when there is a sewer backup in my home?
Please see the information fact sheet posted on our website by Clicking Here.